The Nebraska Public Service Commission will take testimony about service problems from customers of CenturyLink, Windstream and Frontier
Omaha, Nebraska – A state utilities board has scheduled a public hearing in response to more than 200 outage and bad customer service complaints from three telephone carriers.
In October in Omaha, the Nebraska Public Service Commission will hear from customers of CenturyLink, Windstream, and Frontier regarding service issues.
According to a PSC spokesman, the majority of complaints came from the Omaha and Valentine regions and included issues about weekly service outages, delayed response to service calls, and the inability to speak with a customer care staff.
One complaint from a Gretna customer reported that their telephone service was off and that their carrier estimated that it would take eight days to get a service specialist. A Harvard client said that it took 13 days for a technician to arrive at their residence, and that the visit did not resolve the problem.
The chairman of the Federal Communications Commission (FCC), Dan Watermeier, stated, “Telephone service quality is always a worry.”
It is necessary to address the length of time it takes carriers to handle consumer issues and their reluctance to repair or replace old infrastructure.
The public hearing will be conducted on October 26 from 10 a.m. to 4 p.m. at the Metropolitan Community College South Campus, 2929 Edward Babe Gomez Avenue, Omaha, Nebraska. The hearing will take place in Room 120 of the Center for Advanced Manufacturing.
The public is encouraged to submit oral testimony during the hearing or to submit written testimony via email to [email protected]
A form for submitting comments can be found at http://psc.nebraska.gov/telecommunications/c-5303-public-hearing.
The last PSC public hearing on service issues was held in Oshkosh, Wisconsin, in April 2019.
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